Instructions
The following documents are required to be furnished/uploaded along with complaint form.
1. Copy of C.N.I.C. or Passport
2. Copies of supporting documents.
3. If complainant is submitting supporting documents related to Court of Law, Tribunal, Wafaqi Mohtasib or any other forum, duly attested copies of the documents be uploaded.
4. Before lodge a complaint with OGRA, the complainant may ensure that:-
a) The complainant has already approached / requested the licensee for redressal of his/her grievance(s) as per their Complaint Resolution System (documentary proof be uploaded).
b) Attach documentary proof in both cases redressal or non-redressal by the licensee (documentary proof be uploaded).
For further details the applicant/complainant may visit Complaint Resolution Procedure Regulation (CRPR) 2003 at the link given below.
(http://ogra.org.pk/download/3553)